Stop NAB Internet Banking opening in a full-screen popup window

If you’re a customer of NAB (formerly known as National Australia Bank), you’ll no doubt have found the way its internet banking opens up in a new, full-screen window — even if you have a 30″ monitor.

In the office, this is particularly annoying because it makes it difficult to discreetly check your bank balance without giving everyone around you a “full screen view” of your finances.

A looooong time ago my old friend Simon Wright (proprietor of the excellent Whirlpool.net.au online community) wrote a script to stop this annoying full screen NAB internet banking behaviour.

It’s a “userscript” that slightly modifies the code on the NAB homepage to stop this annoying pop-up behaviour. To use it, you have to install a plug-in in your browser — Greasemonkey on Firefox or GreaseKit on Safari. Chrome has the capability built in already.

 

To install the script in Firefox:

1. Install the Greasemonkey for Firefox plugin

2. Restart Firefox (File > Quit) then reopen it

3. Click on this link to download Simon’s NAB Internet Banking no-fullscreen UserScript

4. Click the “install” button that comes up.

5. Enjoy your NAB internet banking without the stupid 90s full-screen pop-up window!

 

To install the script in Safari:

1. Install Ninjakit for Safari (download the extension file, then double click it in the downloads list to open and install it)

2. Click on this link to download Simon’s NAB Internet Banking no-fullscreen UserScript [currently I can’t find a way to actually install the script as of Safari 5.1.5… waiting for the developer of Ninjakit to release an update.)

 

To install the script in Chrome:

1. Go into Chrome

2. Click on this link to download Simon’s NAB Internet Banking no-fullscreen UserScript

3. Click the “add” button that comes up.

4. Enjoy your NAB internet banking without the stupid 90s full-screen pop-up window!

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UNBELIEVABLE!! NAB’s systems down at critical moment AGAIN!

After my iPad-buying rant a few months ago when I’d travelled to the US to buy one of the first iPads for ACP, only to find NAB’s systems were all down and I therefore couldn’t pay for it, I was assured by NAB’s PRs that they would look into putting better processes in place to warn customers of scheduled outages.

Yet, here I am in the US again, trying to check in to a hotel and all my NAB cards are declining — even though I know there’s plenty of money in the accounts.

NAB’s internet banking presents this message, advising me to try using phone banking instead.

nab-unavail

Which yields this recorded message. Sigh…!

It does appear that NAB is making an effort to let customers know of forthcoming scheduled maintenance on their systems. For example, the last message I got from them is below:

Screen-shot-2010-09-11-at-8.21.06-PM

However, that message says nothing about scheduled maintenance on 11th/12th September.

My guess is that today’s six-hour long outage (their systems are back online now) was probably a system failure, and there was no-one rostered on to fix it overnight. The problem got fixed pretty much around Australian breakfast time, September 12th. It is really irritating, though, that the standard message that comes up in case of system failures specifically says “scheduled maintenance”. I would appreciate a bit of honesty here: either the system is down and they are fixing it urgently, or they are doing scheduled maintenance that they failed to tell me about, and left me in the lurch AGAIN.

I AM SO FURIOUS WITH NAB!!!

UPDATE 8 APR 2010: NAB has investigated my issue after I forwarded a copy of David Williams’ ITWire article “No iPad for Aussie journo due to NAB outage” to a senior PR manager Luisa Ford there as an FYI. Ford was immediately apologetic and promised to pass the feedback on to the appropriate business and IT people within the NAB for further investigation. NAB’s Email and Resolution Manager, Dawn Leicester wrote the following response to me today after pulling the recording of my call to the bank while in the Apple Store and talking to NAB’s IT people:

Thanks for taking the time to share your experiences with us. I’m sorry to hear that it was such a frustrating one and hope that you were able to purchase your iPad eventually.

In terms of the problem, the advice you were given on Sunday morning was correct. The mainframe is brought down for an hour on the exit from Daylight Savings to avoid issues with time stamping of transactions. Given the timing of the conversion, it’s hoped that the impact on clients will be minimal – of course this is not the optimal time for Australians overseas. In an attempt to further minimise the impact, there is an added layer of infrastructure in place which allows ATMs to provide cash to customers up to daily limits and for credit cards to provide auto approval of transactions up to a limit. I have, however, been advised that the company that provides our credit cards support also had their systems down for the daylight savings change. This certainly didn’t help things.

I have raised the issue of communicating the outage to clients and been advised that this has never been done. We are now reviewing this policy and looking at the best way for such communication to occur. I understand your point and your annoyance at the lack of advice having been caught in a similar situation while overseas a few years ago.

Dan, I really appreciate your feedback and I apologise for your less than satisfactory experience and for the disappointment that you must have felt. I have passed on the feedback to the technical areas with a request that consideration be given for proactive communication prior to planned outages such as this.

If I can assist you further, please contact me on either the phone numbers or email address below.

That is what I would call a very well researched and balanced response — and I appreciate it.  For those who don’t know the end to the story, I did eventually get the iPad — one for me and one for my employer. If I hadn’t thought to call the 24 hour lost cards hotline, I might have given up, but fortunately the lost cards operator advised that the system would be coming back up within 45 minutes or so. So, I waited in the Apple Store theatrette and watched the same presentation about the virtues of the iPad from two Apple Store employees, the first of whom was almost crying with joy to be touching and demonstrating the device (he ended his presentation with “I think this has been a really great opportunity for me…”). Finally, the transaction went through after the very patient Apple Store sales guy came back to me several times, even after Apple’s computer system had marked my card as a “fraud alert”. So, all’s well that ends well. Obviously, I’m a lot calmer now than I was when I wrote the post below inside the Apple Store San Francisco!

Continue reading “I AM SO FURIOUS WITH NAB!!!”

NAB finally gets iPhone / Blackberry internet banking

Well, to be precise, it’s iPhone / Blackberry / Nokia internet banking — they’re the platforms that NAB has tested with (but NAB says “not all models” … only more recent ones, as older models have less capable web browsers.)

You just have to go to nab.com.au in your mobile phone web browser and you’ll find the link for internet banking. NAB has also created an iPhone icon on its webserver, so if you add it to your homescreen, you get a neatly formatted NAB logo button. (They’re not making an iPhone app available though, because they have designed the site to be handset agnostic.)

Hit the more link for screenshots and more of my ranting…
Continue reading “NAB finally gets iPhone / Blackberry internet banking”