UNBELIEVABLE!! NAB’s systems down at critical moment AGAIN!

After my iPad-buying rant a few months ago when I’d travelled to the US to buy one of the first iPads for ACP, only to find NAB’s systems were all down and I therefore couldn’t pay for it, I was assured by NAB’s PRs that they would look into putting better processes in place to warn customers of scheduled outages.

Yet, here I am in the US again, trying to check in to a hotel and all my NAB cards are declining — even though I know there’s plenty of money in the accounts.

NAB’s internet banking presents this message, advising me to try using phone banking instead.

nab-unavail

Which yields this recorded message. Sigh…!

It does appear that NAB is making an effort to let customers know of forthcoming scheduled maintenance on their systems. For example, the last message I got from them is below:

Screen-shot-2010-09-11-at-8.21.06-PM

However, that message says nothing about scheduled maintenance on 11th/12th September.

My guess is that today’s six-hour long outage (their systems are back online now) was probably a system failure, and there was no-one rostered on to fix it overnight. The problem got fixed pretty much around Australian breakfast time, September 12th. It is really irritating, though, that the standard message that comes up in case of system failures specifically says “scheduled maintenance”. I would appreciate a bit of honesty here: either the system is down and they are fixing it urgently, or they are doing scheduled maintenance that they failed to tell me about, and left me in the lurch AGAIN.

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