Why Apple customers turn the other cheek

There’s an AP story doing the rounds on the web today looking at why Apple customers keep coming back for more, even when Apple ships products that are seriously flawed. Like MacBook Pros with endemic screen corruption. Or iPhone 3Gs with pathetic battery life. Or Mobile Me, which doesn’t work on so many levels.

To me the answer is obvious:

Apple is to Microsoft what a car is to a horse and cart. Unless the wheels fall off the car totally and the engine of the car blows up and can’t be repaired, you’re not going to go back to the horse and cart. In fact, even if your car did totally blow up, you’re not going to go back to the horse and cart. You’re going to try to find another car.

This is exactly why Apple users keep coming back for more. Despite Apple’s imperfections — which are HUGE — the product is still streets ahead of the fundamentally flawed products Microsoft churns out — Windows and Windows Mobile.

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14 thoughts on “Why Apple customers turn the other cheek

  1. Christopher Lee

    Exactly! Couldn’t have put it better myself – that’s a great analogy. But having said that, Microsoft got one thing right – marketing.

    They’ll go down in history as being a company who held mankind back in the 20th century.

  2. Christopher Lee

    Exactly! Couldn’t have put it better myself – that’s a great analogy. But having said that, Microsoft got one thing right – marketing.

    They’ll go down in history as being a company who held mankind back in the 20th century.

  3. Christopher Lee

    Exactly! Couldn’t have put it better myself – that’s a great analogy. But having said that, Microsoft got one thing right – marketing.

    They’ll go down in history as being a company who held mankind back in the 20th century.

  4. Leigh D. Stark

    We just discovered yet another flaw on the weekend for MacBook Pro’s in the face of a superior MacBook.

    The circuit design is apparently weird enough to not supply an initial heavy amount of power (like say for an external sound card) through Firewire on a MacBook Pro. You have to power a device using the adapter and once it’s loaded on the MacBook Pro, then you can pull the power supply out and switch to Firewire power.

    The less expensive and less powerful MacBook does not have this problem.

    Despite this, I suspect my Dad & brother will be buying more MacBooks even though this affects them because the laptops are just so much more functional than much of the competition.

  5. Leigh D. Stark

    We just discovered yet another flaw on the weekend for MacBook Pro’s in the face of a superior MacBook.

    The circuit design is apparently weird enough to not supply an initial heavy amount of power (like say for an external sound card) through Firewire on a MacBook Pro. You have to power a device using the adapter and once it’s loaded on the MacBook Pro, then you can pull the power supply out and switch to Firewire power.

    The less expensive and less powerful MacBook does not have this problem.

    Despite this, I suspect my Dad & brother will be buying more MacBooks even though this affects them because the laptops are just so much more functional than much of the competition.

  6. Leigh D. Stark

    We just discovered yet another flaw on the weekend for MacBook Pro’s in the face of a superior MacBook.

    The circuit design is apparently weird enough to not supply an initial heavy amount of power (like say for an external sound card) through Firewire on a MacBook Pro. You have to power a device using the adapter and once it’s loaded on the MacBook Pro, then you can pull the power supply out and switch to Firewire power.

    The less expensive and less powerful MacBook does not have this problem.

    Despite this, I suspect my Dad & brother will be buying more MacBooks even though this affects them because the laptops are just so much more functional than much of the competition.

  7. Darren

    I’m thinking more Lexus to Toyota myself.
    I await the day when someone tells the EU that they can get money from Apple as well.

  8. Darren

    I’m thinking more Lexus to Toyota myself.
    I await the day when someone tells the EU that they can get money from Apple as well.

  9. Meg

    Sigh* All too true but as a mac owener that can’t see text boxes in web page built on Frontpage- when everyone else can see them, the working horse would be appreciated

  10. Meg

    Sigh* All too true but as a mac owener that can’t see text boxes in web page built on Frontpage- when everyone else can see them, the working horse would be appreciated

  11. Meg

    Sigh* All too true but as a mac owener that can’t see text boxes in web page built on Frontpage- when everyone else can see them, the working horse would be appreciated

  12. John Hooper

    No wonder computer users get stiffed when promo whores masquerade as IT journalists. Fair enough to put pressure on Microsoft, but honestly, once you go Apple you have to drop your expectations.

    Macs are aimed at retards who Apple Inc have determined as too unco-ordinated to handle a mouse wheel, second mouse button, or replace a battery on their phone. Heck, they're probably stupid enough to pay for Mobile Me, or hand over their CC details to download free programs at the App Store. I wonder how Betanews or Download.com would go trying that stunt?

    Next time you review an Apple Mac, don't forget to mention how many products don't offer Mac support, and dock the stars accordingly. As you know, buying into the Mac regime is a very limited experience.

    And also mention what a greedy SOB Steve Jobs is. That's if you're a real journalist, and not just a shill for Apple Inc.

  13. John Hooper

    No wonder computer users get stiffed when promo whores masquerade as IT journalists. Fair enough to put pressure on Microsoft, but honestly, once you go Apple you have to drop your expectations.

    Macs are aimed at retards who Apple Inc have determined as too unco-ordinated to handle a mouse wheel, second mouse button, or replace a battery on their phone. Heck, they're probably stupid enough to pay for Mobile Me, or hand over their CC details to download free programs at the App Store. I wonder how Betanews or Download.com would go trying that stunt?

    Next time you review an Apple Mac, don't forget to mention how many products don't offer Mac support, and dock the stars accordingly. As you know, buying into the Mac regime is a very limited experience.

    And also mention what a greedy SOB Steve Jobs is. That's if you're a real journalist, and not just a shill for Apple Inc.

  14. John Hooper

    No wonder computer users get stiffed when promo whores masquerade as IT journalists. Fair enough to put pressure on Microsoft, but honestly, once you go Apple you have to drop your expectations.

    Macs are aimed at retards who Apple Inc have determined as too unco-ordinated to handle a mouse wheel, second mouse button, or replace a battery on their phone. Heck, they're probably stupid enough to pay for Mobile Me, or hand over their CC details to download free programs at the App Store. I wonder how Betanews or Download.com would go trying that stunt?

    Next time you review an Apple Mac, don't forget to mention how many products don't offer Mac support, and dock the stars accordingly. As you know, buying into the Mac regime is a very limited experience.

    And also mention what a greedy SOB Steve Jobs is. That's if you're a real journalist, and not just a shill for Apple Inc.

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